Privacy policy

We respect your privacy and take protecting your personal information seriously. Below is how we collect, use and store your information when you shop or hire with us.

1. What We Collect

• Contact details: name, email, phone number, address
  

• Payment details: processed securely via third-party providers (we don’t store card numbers)
  

• Identification: driver’s licence/passport (when requested for hire verification)
  

• Booking history: your orders, payments, and returns
  

• Website use: IP address, cookies, and analytics
  

2. How We Use Your Information

• To process and deliver your orders
  

• To verify your identity and prevent fraud
  

• To contact you about your bookings (delivery updates, returns, reminders)
  

• To handle issues like damages, lost items, or late returns
  

• To improve our website, services, and customer experience
  

• To meet legal and regulatory obligations
  

3. Sharing Your Information

We only share data when necessary:

• Delivery providers (to send you your items)
  

• Payment providers (to process transactions)
  

• Debt collection agencies (if unpaid charges occur)
  

• Government or law enforcement (only when legally required)
  

We never sell or trade your data to third parties.

4. Identification & Security

• Any ID provided is kept confidential and secure.
  

• It is used only for identity verification, damage claims, or garment recovery.
  

• We store all personal data in encrypted systems with limited staff access.
  

5. Your Rights

• You may request a copy of the information we hold about you.
  

• You may ask us to correct or delete information where legally possible.
  

• You may opt-out of marketing emails anytime.
  

6. Cookies

• Our website uses cookies to improve your browsing experience and collect anonymous analytics.
  

• You can disable cookies, but some website features may not work properly.
  

7. Retention & Deletion

• We only keep personal details as long as needed for hire or legal reasons.
  

• Once no longer required, data is securely deleted.
  

8. If You Have Concerns

If you ever believe your privacy has been compromised, please contact us immediately. 

We will investigate and respond promptly in line with the Privacy Act 1988 (Cth).

9. Updates

We may update this Privacy Policy occasionally. Any changes will be posted on our website.

In short: We protect your personal details, only use them for your bookings and never sell them.